Return Policy

At Ray Packaging, all products are custom-manufactured based on your selected specifications. This policy explains how returns, replacements, and refunds are handled.

🚫 Return Eligibility

Due to the personalized nature of our packaging products, returns are not accepted for custom orders once production has started or the order has been delivered.

⚠️ Eligible Cases for Replacement or Refund

You may contact our support team if your order:

  • Arrives damaged during transit
  • Contains printing defects or manufacturing errors
  • Does not match the final approved specifications

All claims will be reviewed and evaluated by our support team to determine whether the order qualifies for a reprint, full refund, or partial refund.

⏱️ Return Request Window

All issues must be reported within 3 business days (72 hours) of delivery.

Requests should include:

  • Order number
  • Description of the issue
  • Clear photographic evidence

🔁 Resolution Options

Following evaluation, if the claim is approved, Ray Packaging may provide one of the following:

  • ✅ Reprint of the order at no additional cost
  • ✅ Full or partial refund, depending on the circumstances

Resolutions are provided at the discretion of our support team based on the validity and severity of the issue after evaluation.

📸 Evidence Requirement

To process any claim, customers must provide:

  • Images clearly showing the defect or damage
  • Packaging condition upon arrival

Insufficient evidence may delay or affect the outcome of the claim.

🚚 Return Shipping

  • Return shipping costs are the responsibility of the customer
  • In some cases, returning the product may not be required, and the resolution may proceed directly via replacement or refund

❌ Non-Returnable Situations

Returns, replacements, or refunds will not be provided for:

  • Customer-approved design errors (e.g., spelling, layout issues)
  • Minor color variations due to screen-to-print differences
  • Change of mind after order confirmation

🧾 Policy Transparency

This return policy is clearly displayed on our website and applies to all purchases made through Ray Packaging. By placing an order, you agree to these terms.

🤝 Customer Support

For any return-related inquiries, please contact our support team with complete details. The team will review each request carefully and determine the most appropriate resolution.

E-mail: support@raypackaging.com